If your hosting provider isn’t allowing SDK (Software Development Kit) integration, it’s likely because you don’t have direct access to your website’s root files. For platforms outside of WordPress and Shopify, integrating the SuperBuzz SDK requires access to your site’s file system, specifically the ability to upload files to the root directory.
We recommend reaching out to your hosting provider to check whether your current plan includes file access or if an upgrade is needed. Some hosting providers may restrict file access on basic plans but may offer it with higher-tier options. You can ask them directly if you’re able to upload custom SDK files to your site.
If your provider doesn’t allow file access and can’t offer a plan that does, unfortunately, you won’t be able to proceed with the SDK integration on that platform. However, if you have another way to access your site’s root files, we recommend using it so we can help you drive more returning users to your site. Alternatively, if you have another website hosted with a different provider that does allow file access, we suggest integrating SuperBuzz there instead.
If you need help reviewing your options, feel free to reach out to us at support@superbuzz.io.